PSA
Service Desk
Operator queue for inbound service requests. Today this is the read mirror; ticketing actions remain in the PSA provider.
What this will do
Sprint scaffolding only — the route exists so the workspace nav is complete.
- Per-rep inbox of tickets needing triage / first response.
- Bulk-assign and bulk-categorize across the queue.
- SLA timer surfacing on every row.
Other PSA surfaces
Live or scaffolded surfaces inside this workspace.